Returns, Refunds Policy
Returns, Refunds is the scheme provided by on website available at www.dharmagsports.com (collectively “Platform”), in relation to specific products. Returns, refund policy gives you an option to return items purchased on the Platform, within the specified return period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time.
Returns
At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc.
Dharmag sports shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Dharmag Sports shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products.
With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Dharmag Sports.
Return Options
Certain products on www.dharmagsports.com will have two return options available: (a) wrong/defective items return option, and (b) all return option. If a product does not have the aforementioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.
What is the ‘Only wrong/defect item return option’ and ‘all issue easy return’ options?
Subject to applicable policies, www.dharmagsports.com provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product in lieu of payment of a premium on the product cost. Features of an all return option are as follows:
the user will be allowed to return an already purchased product, if the said product is eligible for returns.
The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
The all return option is available only for specific products and may not be available for all products which are listed on the Platform.
If You are not availing an all return option, you may avail the ‘Wrong/Defect item return option’. If you opt for the Wrong/Defect item return option, then subject to applicable policies:
The user will be allowed to return an already purchased product, if the said product is eligible for return/exchange.
The user will only be eligible to return the product if the product received is defective, damaged, wrong or incomplete due to the seller's fault.
Cost of Return
If you have opted for an all return option and are eligible to return the product as per applicable policies, you may return the product free of cost no matter what the reason.
If you have opted for the Wrong/Defect return option and are eligible to return the product as per applicable policies, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults that lie with the supplier:
Return Reason Category
Actual Return Reason
Wrong Product
Wrong Size Delivered
Same product in different colour
Completely different product from the product shown
Defective Product
Product is dirty or with stains
Product is broken
Product is torn
Received incomplete product
Part of the product is missing
Less quantity than ordered
The following aspects in relation to the product will need be verified before arranging return free of cost:
whether the quality of the product returned is merchantable; and
whether the product had degraded in performance, if applicable.
Refund
How will I get my refund?
Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return product is received.
If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product, subject to applicable deductions.
In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
If you have made the payment as cash on delivery, you will be given an option to either receive the refund in your bank account. If you have chosen to receive the refund in your bank account, you will be required to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Dharmag Sports shall not be liable to you in case incorrect bank account details have been provided by you.
In case of any discrepancies regarding receipt of refund amount, www.dharmagsports.com may request for additional information such as bank statement or any other relevant document.
When will I get my refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method
Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account
3-7 Business Days
Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)
3-7 Business Days after updating the bank account details
Instant Refund:
www.dharmagsports.com offers instant refund whereby the refund will be triggered within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The refund will be reflected to the bank account within 3 - 7 Business. The following are the conditions which are required to be met for the return to be eligible for an Instant Refund:
Instant Refunds are only available for cash on delivery orders.
The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of www.dharmagsports.com. www.dharmagsports.com reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as www.dharmagsports.com deems fit.
n the event where the delivery partner is unable to mark the product as successfully picked up in the systems of Dharmag Sports, as a result of technical issues, Dharmag Sports shall not be liable to process the Instant Refund.
Further, Dharmag Sports shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, Dharmag Sports may not be able to process the Instant Refund.
Instant Refunds will not be processed in case of instances whereby the systems of Dharmag Sports cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances:
In the event the refund request is raised for a missing product or a product that was not delivered to the customer.
In the event that the delivery partner is unable to update accurate details in the systems of Dharmag Sports regarding the product that has been picked up including tracking details for the product.
In the event the customer has opted for self shipment, for any reason, and not routed the return via the delivery agents assigned by Dharmag Sports. In the event that the customer has mistakenly returned additional products along with the products for which the return was initiated.
Instant Refunds are not available for customers who have purchased products from the Dharmag Sports platform. Dharmag Sports may not be able to process Instant Refunds in the event of unavailability of services due to any reason including technical issues and downtime, which may include: (a) downtime in the bank servers which will hamper Dharmag Sports’s ability to process the refunds, (b) downtime in the Dharmag Sports platform or communication channel which disrupts the ability of the delivery partner to update the status of the pick up, or (c) other technical reasons which disrupts the process of return and refunds, as may be applicable.
Instant Refunds will not be processed if the bank details or UPI ID is not provided or is inaccurate.
Dharmag Sports reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to: (i) any fraud or malpractice committed by the user and detected by www.dharmagsports.com at any point of time,
(ii) for any other reason that www.dharmagsports.com may deem fit.